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What is ISO 9001 QMS?

ISO 9001:2015 is the International standard for Quality Management Systems (QMS).

It provides an organisation with a set of principles that ensure focussed, informed, scientific and proven approach to the management of your business activities to consistently achieve customer satisfaction and continually improve operational effectiveness.


Every organisation would like to improve the way it operates, whether that means increasing market share, driving down costs, managing risk more effectively or improving customer satisfaction. A quality management system gives you the framework you need to monitor and improve performance in any area you choose.


Any organisation can benefit from implementing ISO 9001:2015. It doesn't matter what size they are or what they do. It can help both product and service organizations achieve standards of quality that are recognized and respected throughout the world. 

ISO 9001 QMS is based on seven quality management principles:


a customer focused organisation

leadership

the engagement of people

ensuring a process approach

relationship management

evidenced based decision making

improvement


Benefits of ISO 9001:2015 Competitive advantage


ISO 9001 should be top-management led, which ensures that senior management take a strategic approach to their management systems. Our assessment and certification process ensures that the business objectives constantly feed into your processes and working practices to ensure you maximise your assets.


Improves business performance and manages business risk


ISO 9001 helps your managers to raise the organization’s performance above and beyond competitors who aren’t using management systems. Certification also makes it easier to measure performance and better manage business risk.

Attracts investment, enhances brand reputation and removes barriers to trade

Certification to ISO 9001 will boost your organization’s brand reputation and can be a useful promotional tool. It sends a clear message to all interested parties that this is a company committed to high standards and continual improvement.


Saves you money


Evidence shows that the financial benefits for companies that have invested in and certified their quality management systems to ISO 9001 include operational efficiencies, increased sales, higher return on assets and greater profitability.

Streamlines operations and reduces waste

The assessment of your quality management system focuses on operating processes. This encourages organizations to improve the quality of products and the service provided and helps to reduces waste and customer complaints.


Encourages internal communication and raises morale


ISO 9001 ensures that employees feel more involved through improved communication. Continued Assessment visits can highlight any skills shortages sooner and uncover any teamwork issues.

Increases customer satisfaction

The ‘Plan, Do, Check, Act’ structure of ISO 9001 ensures that the needs of the customer are being considered and met.